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How Does VCO Relay Work?

It’s a snap!

Just dial 711 (or 877-735-8260 for English or 888-825-6570 for Spanish) on your VCO phone or text telephone/teletypewriter (TTY).  The relay operator will answer with “Relay North Carolina”.

Provide the area code and telephone number you wish to call and say “Go Ahead”.  The relay operator will dial the number and connect you to the other party.

  • 1

    You speak to the other party. Say “Go Ahead” (“GA”) at end of each message.  The “GA” indicates that it is the other party’s turn to respond.

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    The other party listens and speaks. The other party says “Go Ahead” (“GA”) to indicate that it is your turn to respond. 

  • 3

    The relay operator types the other party’s voiced message to you.

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    You read the other party’s voiced words on your VCO phone or text telephone/teletypewriter (TTY).

To conclude the call, just say “goodbye”.

Video: How does a Voice Carry-Over (VCO) call work?

Here’s how a VCO user communicates with her son, a standard phone user named Jim.