TeleBraille – Relay North Carolina

You can use a TeleBraille device or TTY with a large visual display to make relay calls. This service is designed for people who are DeafBlind or Deaf with Low Vision.

The relay operator reads aloud the message you typed to the other party and types the other party’s voiced message to you.

This service allows you to read the phone conversation in braille or in a large font size at 15 WPM transmission speed. If desired, you may specify a different WPM transmission speed to the relay operator.

This relay service is available in English-to-English and Spanish-to-Spanish. For the Spanish-to-Spanish relay calls, please notify the relay operator that this is a TeleBraille Relay call, so that the correct transmission speed is used.

The TRS Customer Profile allows you to store your relay call preferences and helps speed up call processing.

How Does Telebraille Relay Work?

It’s simple!

Dial 711 (or 800-735-2962 for English or 888-825-6570 for Spanish) and the relay operator will answer with “Relay North Carolina”.

Type in the area code and telephone number you wish to call and type “GA” (Go Ahead). The relay operator will dial the number and connect you to the other party.

1
The other party listens and speaks. They say “GA” (“Go Ahead”) to indicate that it is your turn to respond.
2
The relay operator conveys the other party’s voiced message by typing it to you.
3
You read the other party’s voiced message on your TeleBraille device or TTY with large visual display, and then type your response, which the relay operator reads aloud. Type “GA” (“Go Ahead”) at end of each message. The “GA” indicates that it is the other party’s turn to respond.

To conclude the call, type “GA to SK” (“Stop Keying”) to indicate that you are ready to hang up.

Video: How does a TeleBraille Relay call work?

Here’s how a TeleBraille user named Aaron communicates with a standard phone user named Julie.