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How Does STS Relay Work?

  • 1

    The STS user speaks directly to the other party.

  • 2

    The Communication Assistant repeats the STS user’s spoken words if needed.

  • 3

    The other party talks directly to the STS user.

Video : STS

My Email Set Up

The Email Set up feature allows STS users to send an email with call instructions or information to the Communication Assistant in advance.

STS users can complete this form online between 12 and 24 hours prior to the call.

The form includes information such as:

  • The number to call
  • The name of the other caller
  • Special instructions
  • The subject of the call
  • and/or anything that makes it easier
    to complete the call.

Users must have their username and password set up prior to completing the form for the first time. To do this, fill out the North Carolina STS Customer Database Form.

Click here  to learn how to set up your customer profile.

Please note that this feature cannot be used to request a specific Communication Assistant.

STS North Carolina Customer Profile

The STS North Carolina Customer Profile allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of Communication Assistant
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your Customer Profile.