The Email Set up feature allows STS users to send an email with call instructions or information to the Communication Assistant in advance.
STS users can complete this form online between 12 and 24 hours prior to the call.
The form includes information such as:
- The number to call
- The name of the other caller
- Special instructions
- The subject of the call
- and/or anything that makes it easier
to complete the call.
Users must have their username and password set up prior to completing the form for the first time. To do this, fill out the North Carolina STS Customer Database Form.
Click here to learn how to set up your customer profile.
Please note that this feature cannot be used to request a specific Communication Assistant.