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How Does HCO Relay Work?

  • 1

    The HCO user types to the Communication Assistance.

  • 2

    The Communication Assistance reads aloud the typed message to the other party.

  • 3

    The other party speaks directly to the HCO user.

Video: Hearing Carry-Over

STS North Carolina Customer Profile

The STS North Carolina Customer Profile allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of communication assistant
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your Customer Profile.