Resources:

What is 7-1-1?

For TTY Users

For Deaf-Blind TTY Users

For Voice Callers

For VCO Callers

For HCO Callers

For STS Callers

Emergency 9-1-1

Others

Service Feedback

FAQs

Relay Phone Numbers

 

 

 

 

 

 

 

 

 

Voice Carry-Over (VCO)

Dial 7-1-1 or 1-877-735-8260

Voice Carry-Over (VCO) enables a hard-of-hearing or deaf person to speak directly to a hearing individual. When the hearing person speaks, the relay operator will serve as the deaf or hard-of-hearing person’s “ears” by typing all spoken words on a TTY or text display.

VCO with Privacy
Increased privacy can be made by typing/voicing to the relay operator “privacy on.” With this activated, the relay operator will not hear the VCO user’s voice and only types the standard telephone user’s responses back to the deaf/hard-of-hearing user.

Video: VCO

Diagram: How VCO works

Flyer: Download PDF (coming soon)

VCO to TTY

Dial 7-1-1 or 1-877-735-8260

The relay operator types what the VCO user says to the TTY user. The TTY user’s typed comments go directly to the VCO user’s TTY or text display equipment to be read.

Diagram: How VCO to TTY works

Flyer: Download PDF (coming soon)

VCO to VCO

Dial 7-1-1 or 1-877-735-8260

The relay operator serves as both parties’ "ears" by typing what is said on both ends of the call.

Diagram: How VCO to VCO works

Flyer: Download PDF (coming soon)

Two-Line VCO

Dial 7-1-1 or 1-877-735-8260

Two-Line VCO allows a deaf or hard-of-hearing person with two telephone lines to use one line for speaking directly to a hearing person and second line for receiving the hearing person's direct typed responses. This feature provides a more natural flow of conversation without the common pauses on single-line calls.

Diagram: How Two-Line VCO works

Flyer: Download PDF (coming soon)